by Heather Baker | Oct 13, 2023 | Heather's Articles
PAs, EAs and administrators are the backbone of an organisation; they enable their company’s success ….. And yet, so often, managers receive training and the support staff don’t… How you can benefit from your training : new knowledge and skills that will be...
by Heather Baker | Feb 24, 2022 | Heather's Articles
My Mum’s life She was born in October 1927 and was brought up in Dewsbury, West Yorkshire. She later worked there and in Leeds. She married my Dad in 1950 and worked with him in special schools in Yorkshire and Shropshire. In 1960 they moved to Cheadle, Greater...
by Heather Baker | Feb 19, 2022 | Heather's Articles
The PA/EA ‘job description’ “Does that role still exist?” I was asked when I explained what I do. “I thought nobody needed PAs anymore…”. After I’d metaphorically picked myself up from the floor, I said “yes, very much so”. Technological innovations and changes in...
by Heather Baker | Feb 24, 2022 | Heather's Articles
We all communicate naturally; most of us find it impossible NOT to communicate… but we don’t always communicate effectively First of all, let’s analyse communications. We pick up messages from each other in three ways; from body language, tone of voice and the words...
by Heather Baker | Feb 24, 2022 | Heather's Articles
We’ve all done it — dreamed of a top job, an exotic holiday or a catwalk figure — yet, how often do these things come to fruition? “When we’ve got a bit of money, we’ll go on a really nice holiday.”“I’ve always fancied working abroad.”“I’d love a job like that.”“I...
by Heather Baker | Feb 24, 2022 | Heather's Articles
Whoops! Shouldn’t’ve clicked on send. There can be so many opportunities for error in writing. The speed of email encourages us to click on send without proofreading what we have written. Tight deadlines mean we don’t always take enough care over our...
